Order Statuses

Every order and every order item carries a status derived from its quantities. Understanding how shipped and cancelled units interact helps you read the orders list correctly — especially for orders that were partially refunded or partially shipped.

Order statuses

Status	Meaning
Unfulfilled	No units have shipped yet.
Partially fulfilled	Some units have shipped, but not all remaining units.
Fulfilled	Every shippable item has all of its remaining (non-cancelled) units shipped.
Not fulfillable	The order contains no shippable items, so there is nothing to ship.
Cancelled	Every unit of every item was cancelled and nothing shipped.

Cancelled units reduce the target

Cancelling units lowers the number of units an item needs to reach Fulfilled — it does not block the order from completing. An order counts as fulfilled when all of its remaining units have shipped, even if most units were cancelled along the way. An order is cancelled only in the strictest case: every unit of every item cancelled, and nothing ever shipped.

Order item statuses

Each item on the order detail page shows its own status, derived from its quantities:

Item status	Condition
Not Shippable	The item comes from a non-shippable offer. It never affects the order status.
Unfulfilled	Nothing shipped or cancelled yet.
Partial	Some units shipped; some remain.
Fulfilled	All units shipped; none cancelled.
Cancelled	All units cancelled; none shipped.
Partially Cancelled	Some units shipped, the rest cancelled; nothing remains.

How statuses change

• Fulfillments increase an item's shipped count.
• Cancellations — manual, or automatic after a void, full refund, or failed capture — increase its cancelled count.
• The order status is recalculated immediately after either.

Statuses in the orders list

The orders list can be filtered by any status. By default it shows orders with status Unfulfilled or Partially fulfilled — the ones that still need action.