Cancelling Orders
Cancellation removes units from an order that will not ship. It happens in two ways: automatically, when a payment is reversed or its capture fails, and manually, from the order detail page. This guide covers both — and the partial-refund case that connects them.
Automatic cancellation
When a payment is voided or fully refunded, Order Management System cancels the remaining unshipped quantities of every order item created from that payment. Units that already shipped stay fulfilled — an item that shipped partially ends up Partially Cancelled. See Refunds and Voids for how reversals work on the payments side.
The same happens when a payment capture fails: the remaining unshipped quantities of that payment's items are cancelled automatically.
In a bundled order, only the items of the reversed payment are affected. Items from the customer's other payments continue toward fulfillment as normal.
Chargebacks do not cancel orders.
Partial refunds
A partial refund does not cancel anything automatically. Refunds are amount-based, so Order Management System cannot tell which order items a partial refund corresponds to. Cancel the affected items manually.
The recommended workflow when a customer returns part of an order:
- Issue the partial refund in the Payments view, as usual.
- Open the order in the Orders view and cancel the items and quantities the refund covers via Actions > Cancel order.