Importing Orders

Import creates orders retroactively from payments that already exist. Use it when an order was never created automatically — most commonly because the payment event did not reach Order Management System — or when you enable Order Management System after you have already been taking payments.

Importing

1. In the Orders view, open Orders and click Import.
2. Choose a mode:
   • Separate orders — one order is created per payment.
   • Combined order — the items of all listed payments are merged into a single order. All payments must belong to the same customer and use the same currency.
3. Paste the payment IDs (pay_…), separated by new lines, commas, or spaces. Up to 100 payments can be imported at once.
4. Click Import.

Payments are matched against your offers exactly like automatically created orders: only line items with a matching active offer become order items.

note

The bundling window does not apply to imports. The grouping is exactly what you choose — one order per payment, or one combined order.

Eligibility

Each payment must:

• be succeeded,
• not be reversed or chargebacked,
• not already have order items in the system, and
• contain at least one line item that matches an active offer.