Order Management System

Order Management System turns successful payments for physical goods into orders and tracks them through fulfillment — from the moment a customer pays until every item is shipped or cancelled.

note

Order Management System is currently available in the sandbox environment only.

How it fits together

Orders are created for you: Order Management System is a webhook subscriber of the payments platform, so every successful payment reaches it as a payment.succeeded event. The payment's line items are matched against your offers and become order items. From there you choose how to ship — record fulfillments manually, exchange files with your logistics provider, or let fulfillment routes submit orders to the provider automatically. If a payment is voided or fully refunded before shipping, the unshipped items are cancelled for you as well.

note

Fulfillment routes decide where your goods ship from. They are unrelated to payment routing, which decides which payment gateway processes a payment.

Guides in this section

Follow them in this order when starting from zero:

1. Setting up Order Management System — connect your payment events and create your first order.
2. Offers — map every price you sell to the goods that ship.
3. How orders are created — offer matching, order bundling, and customer info sync.
4. Order statuses — what each order and item status means.
5. Viewing and managing orders — bulk actions and adding items to an order.
6. Importing orders — backfill orders from existing payments.
7. Cancelling orders — what happens when payments are voided, refunded, or fail to capture.
8. Logistics integrations — connect a 3PL provider.
9. Export and bulk fulfill — the file-based round-trip with your provider.
10. Automatic fulfillment — submit orders to your provider automatically.