# Order Management System

Order Management System turns successful payments for physical goods into orders and tracks them through fulfillment — from the moment a customer pays until every item is shipped or cancelled.

note

Order Management System is currently available in the **sandbox environment only**.

## How it fits together

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Orders are created for you: Order Management System is a webhook subscriber of the payments platform, so every successful payment reaches it as a `payment.succeeded` event. The line items of the payment that belong to shippable products become order items. From there you choose how to ship — record fulfillments manually, exchange files with your logistics provider, or let fulfillment routes submit orders to the provider automatically. If a payment is voided or fully refunded before shipping, the unshipped items are cancelled for you as well.

note

Fulfillment routes decide **where your goods ship from**. They are unrelated to [payment routing](https://docs.odus.com/docs/guides/routing/.md), which decides which payment gateway processes a payment.

## Guides in this section

Follow them in this order when starting from zero:

1. [Setting up Order Management System](https://docs.odus.com/docs/guides/order-management/setup.md) — connect your payment events and create your first order.
2. [How orders are created](https://docs.odus.com/docs/guides/order-management/how-orders-are-created.md) — which purchases become orders, order bundling, and customer info sync.
3. [Order statuses](https://docs.odus.com/docs/guides/order-management/order-statuses.md) — what each order and item status means.
4. [Viewing and managing orders](https://docs.odus.com/docs/guides/order-management/managing-orders.md) — bulk actions and adding items to an order.
5. [Importing orders](https://docs.odus.com/docs/guides/order-management/importing-orders.md) — backfill orders from existing payments.
6. [Cancelling orders](https://docs.odus.com/docs/guides/order-management/cancelling-orders.md) — what happens when payments are voided, refunded, or fail to capture.
7. [Logistics integrations](https://docs.odus.com/docs/guides/order-management/integrations.md) — connect a 3PL provider.
8. [Inventory](https://docs.odus.com/docs/guides/order-management/inventory.md) — see the stock your providers hold for each SKU.
9. [Export and bulk fulfill](https://docs.odus.com/docs/guides/order-management/export-and-bulk-fulfill.md) — the file-based round-trip with your provider.
10. [Automatic fulfillment](https://docs.odus.com/docs/guides/order-management/automatic-fulfillment.md) — submit orders to your provider automatically.
11. [PayPal shipment tracking](https://docs.odus.com/docs/guides/order-management/paypal-shipment-tracking.md) — understand when fulfillment tracking is sent to PayPal.